Your privacy matters to us. This policy explains exactly what data we collect, how we use it, and the choices you have — in plain language.
We collect information you provide directly to us, such as your name, email address, username, password, and profile details when you register for an account. We also collect content you create, upload, or share on Hooplo including music, videos, photos, and comments. Additionally, we automatically collect usage data such as your IP address, device type, browser, operating system, pages visited, and interactions with the platform.
We use your information to provide, operate, and improve the Hooplo platform; personalize your experience and surface relevant content; process transactions and send related communications; respond to your comments and questions; send updates, security alerts, and support messages; monitor and analyze trends and usage; detect and prevent fraudulent and abusive activity; and comply with legal obligations.
We do not sell your personal data. We may share your information with trusted third-party service providers who assist in operating our platform, subject to confidentiality agreements. We may disclose information if required by law, to protect our rights, or to prevent fraud or harm. In the event of a merger or acquisition, your data may be transferred as part of the business assets.
We use cookies and similar tracking technologies to collect and track information about your use of Hooplo. Cookies help us remember your preferences, understand how you use our service, and personalize content. You can control cookie settings through your browser; however, disabling certain cookies may affect platform functionality. We also use analytics tools such as usage logs and pixel tags to measure engagement.
We retain your personal information for as long as necessary to provide our services and fulfil the purposes described in this policy. When you delete your account, we will delete or anonymize your personal data within 90 days, except where we are required to retain it for legal, regulatory, or fraud prevention purposes. Aggregate and anonymized data may be retained indefinitely.
Depending on your location, you may have the right to access, correct, or delete your personal data; object to or restrict processing; withdraw consent at any time; and request data portability. You can exercise many of these rights directly through your account settings. For other requests, contact us at privacy@hooplo.com. We will respond within 30 days.
Hooplo is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will promptly delete it. If you are a parent or guardian and believe your child has submitted personal information, please contact us immediately at privacy@hooplo.com.
We take data security seriously and implement appropriate technical and organisational safeguards including encryption in transit (TLS) and at rest, access controls, and regular security audits. However, no system is completely immune to breaches. In the event of a data breach that affects your rights and freedoms, we will notify you and relevant authorities as required by law.
Hooplo may contain links to third-party websites, apps, or services. This Privacy Policy does not apply to those external services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you access through our platform. Integration with social media platforms is governed by their respective terms and privacy policies.
We may update this Privacy Policy from time to time. When we make material changes, we will notify you via email or a prominent in-app notice at least 14 days before the changes take effect. The 'Last Updated' date at the top of this page reflects the most recent revision. We encourage you to review this policy periodically to stay informed.
Our team is happy to help with any privacy-related requests or concerns.